Welcome to the Starrany Resident Portal! We’ve created this space to make your renting experience easier, faster, and more convenient. With just a few clicks, you can handle rent, maintenance requests, download documents, and communicate with Starrany — all in one place.

What You Can Access:

Dashboard Overview

• Real-time account balance and payment history

• Upcoming rent and fee notifications with automated reminders

• Important announcements and community updates

• Quick access to your most-used features and recent activity

Rent Payments & Financial Management

• Secure online rent payments available 24/7 from any device

• Multiple payment options including ACH transfers, debit cards, and credit cards

• AutoPay setup to ensure you never miss a payment

• Complete payment history and receipt downloads

• Real-time balance tracking with upcoming charges visibility

Maintenance Requests

• Submit maintenance requests instantly with detailed descriptions and photos

• Track the status of all requests from submission to completion

• Upload photos and videos to help maintenance teams understand issues quickly

• Schedule preferred appointment times for repairs

• View complete maintenance history for your unit

Lease Information & Documents

• Access your current lease agreement and important addendums

• View lease renewal options and deadlines when available

• Security deposit details and outstanding balance information

• Download and view shared documents from your property manager

Communication Hub

• Direct messaging with your property management team

• Secure file sharing for important documents like insurance certificates

• Receive notifications via email and SMS for important updates

• Access announcement archives and community information

Getting Started
Access your resident portal through any web browser on your computer, tablet, or smartphone. The resident portal is mobile-responsive, so you can manage everything from anywhere without downloading additional apps.

Q: How do I pay my rent online?
A: Log in to your resident portal and go to the "Payments" section. You can pay by debit, credit, or bank transfer.

• One-time or recurring payments (AutoPay): Residents can set up automatic monthly payments or make one-time payments.

• ACH bank transfers: Residents can pay rent via ACH (bank-to-bank), which is typically free of charge

• Debit and credit cards: The resident portal supports debit and credit card payments (including AMEX and Discover) though they come with a 3% convenience fee.

Q: What if I can’t log in?
A: Make sure you’re using the email we have on file. If you forgot your password, click “Forgot Password” on the login screen or contact us for help.

Q: Can I view my lease agreement online?
A: Yes! All documents, including your lease, are available in your portal under the “Documents” tab.

Q: Will I receive reminders about rent due dates?
A: Yes, automatic reminders are sent by email and/or text before rent is due.

Q: How do I update my contact or payment information?
A: You can update your info anytime in your account settings within the portal.

Q: Can I access the portal on my mobile device?
A: Yes! The portal is fully mobile-responsive and works on any smartphone or tablet through your web browser. No app download is required, though you can create a shortcut icon on your device for easy access.

Q: Can I make partial payments or pay early?
A: This depends on your lease terms and property management policies. Many systems allow early payments which will be applied as pre-payments to your account. Contact your property manager to clarify partial payment policies.

Q: Are my online payments safe and secure?
A: Yes, our resident portal uses bank-grade encryption and security protocols to protect your financial information. Your payment data is processed through secure, encrypted channels

Q: How do I set up automatic payments (AutoPay)?
A: In the Payments section, select "Set Up AutoPay" and choose your preferred payment method and date. You can modify or cancel AutoPay at any time through the same section

Maintenance Requests

Q: How do I submit a maintenance request?
A: Navigate to the Maintenance section and click "New Request" or "Request Maintenance". Provide a detailed description of the issue, select the maintenance category, and upload photos or videos if helpful.

Q: Can I upload photos with my maintenance request?
A: Yes, most portals allow photo and video uploads to help maintenance teams understand the issue better. This helps ensure the right technician and tools are sent for repairs.

Q: How do I check the status of my maintenance request?
A: In the Maintenance section, you can view all active requests and their current status. Click on individual requests for detailed updates, timeline information, and communication history.

Q: Can I schedule when maintenance can access my unit?
A: Yes, when submitting a request, you can indicate whether you need to be present and provide preferred time slots for the work to be completed. You can also specify entry permissions for your property manager.

Q: What information should I include in my maintenance request?
A: Be as detailed as possible about the issue, including the specific location (e.g., "kitchen sink"), when the problem started, and any relevant circumstances. Photos or videos greatly help maintenance teams prepare properly.

Lease Information & Documents

Q: Where can I find my lease agreement?
A: Your current lease agreement is available in the Documents or Files section of your portal. You can view, download, and print these documents at any time.

Q: How will I be notified about lease renewal options?
A: Lease renewal notifications typically begin 90 days before your lease expires. You'll receive renewal offers through your portal with different term and rate options. All offers will have expiration deadlines.

Q: Where do I sign my lease renewal?
A: Lease renewals can often be signed digitally through your resident portal. Your property manager will provide specific instructions when renewal documents are ready.

Q: Can I upload documents to share with my property manager?
A: Yes, our portal allow residents to upload documents like renter's insurance certificates, employment verification, or other required documentation. These can be shared securely with your property management team.

Communication & Support

Q: How do I contact my property manager through the portal?
A: Use the Messages, Communication, or Chat feature to send secure messages directly to your property management team. All communications are archived for your records.

Q: Will I receive notifications about important updates?
A: Yes, you'll receive email and/or SMS notifications for rent reminders, maintenance updates, lease renewals, and important announcements. You can customize notification preferences in your account settings.

Q: How do I view shared documents from my property manager?
A: Navigate to the Documents, Files, or Shared Files section to view all documents your property manager has made available to you. This may include lease addendums, community notices, or property information.

Q: Can I provide feedback about my rental experience?
A: Yes. We welcome feedback, through surveys, rating systems or email us at info@starrany.com where you can share your experience and suggestions. This helps Starrany improve services and address any concerns.

Technical Support & Security

Q: What should I do if the portal isn't working properly?
A: First, try clearing your browser cache and cookies, or try a different browser. Ensure you're using a supported browser like Chrome or Firefox. If problems persist, contact your property manager or technical support.

Q: Is my personal information secure in the portal?
A: Yes, resident portals use advanced security measures including encryption, secure login protocols, and regular security updates to protect your sensitive information.

Q: Can I change my password or update my contact information?
A: Yes, you can update your password and contact information in the Account Profile or Settings section of your resident portal. Some systems also offer two-factor authentication for added security.

Q: What browsers work best with the resident portal?
A: Our resident portal work best with updated versions of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge. Mobile browsers on smartphones and tablets are also fully supported.

Resident Benefits

Q: Are there any special benefits for long-term tenants?
A: Yes we may offer resident benefit packages or loyalty programs for residents. These may include priority maintenance service, lease renewal incentives, or exclusive community amenities. Click on the resident resources page for available programs.

Q: How does the portal help improve my rental experience?
A: The portal creates transparency, improves communication, enables faster issue resolution, and provides convenient 24/7 access to all your rental account information.

Q: Can I access my rental history and payment records for tax or reference purposes?
A: Yes, your complete payment history and rental records are available for download through the portal. These can be useful for tax preparation, rental applications, or financial record-keeping.

Need Additional Help?

If you can't find the answer to your question in this FAQ, please don't hesitate to contact your property management team directly through the resident portal messaging system, by email at support@starrany.com. We're committed to ensuring your rental experience is exceptional and that you get the maximum benefit from all available portal features.

Your satisfaction as a valued resident is our priority, and we're here to help you navigate any aspect of Starrany resident services and resident portal.

Resident Portal FAQ's

First Time Here? Get Set Up in Minutes

1. Click the “Access Your Resident Portal” button above to go to our secure Hemlane login page.

2. Look for the welcome email from Hemlane in your inbox. It contains your invitation link.

   • Can’t find it? Check your spam or junk folder, or email support@starrany.com for a resend.

3. Follow the link to create your password and log in.

4. Once inside, you’ll be able to:

   • View and pay rent

   • Submit maintenance requests

   • Access lease documents

   • Message property management directly

💡 Tip: Bookmark your resident portal for easy access each time you login.