How to Access Your Owner Portal

1. Click the “Access My Owner Portal” button at the top of this page.

2. If you’re a first-time user, you will be prompted to create an account with Hemlane. Use the email address you provided when signing up with Starrany.

3. If you already have an account, simply log in using your credentials.

4. Once logged in, you can:

   • View your property’s financial reports and rental income

   • Track maintenance requests and status updates

   • Communicate directly with your property manager

   • Access important documents like leases and inspection reports

Need help? Contact us anytime at Support@Starrany.com or call (248)796-1820

Welcome to Your Starrany Property Owner Portal

Stay connected to your real estate portfolio 24/7 with a secure platform that delivers transparency, insight, and peace of mind.

Frequently Asked Questions

Q: I forgot my Hemlane login information. What do I do?
A: Click the “Forgot Password” link on the Hemlane login page to reset your password. If you need further assistance, contact our support team at Support@Starrany.com or call (248)796-1820.

Q: Can I add multiple properties to one account?
A: Yes! Your owner portal allows you to manage all properties you own under one login.

Q: How often is the financial data updated?
A: Financial reports and rent payments are updated in real-time or within 24 hours of transactions.

Q: Who do I contact for maintenance issues?
A: You can submit and track maintenance requests directly through the owner portal. For urgent matters, contact your property manager directly via the contact info in your portal.

Q: Can I download my statements and reports?
A: Yes, you can download and print all financial statements and reports from the portal for your records.

Q: How do I update my contact information?
A: You can update your contact details by logging into the owner portal and navigating to your profile settings. If you need assistance, please contact our support team.

Q: Can I add or remove properties from my account?
A: Yes, you can manage multiple properties under one account. For adding or removing properties, please reach out to our team for assistance.

Q: How do I receive monthly statements and tax documents?
A: Monthly financial statements and annual tax documents are available for download directly in your owner portal.

Q: What should I do if I notice discrepancies in my financial reports?
A: Please contact your property manager immediately through the portal messaging system or by phone so we can promptly investigate and resolve any issues.

Q: Can I communicate directly with my property manager through the portal?
A: Yes, the owner portal includes a messaging feature for direct communication with your property manager.

Q: Is my information secure on the owner portal?
A: Absolutely. We use industry-standard encryption and security protocols to ensure your data and transactions are safe.

Q: How can I request property inspections or updates?
A: You can submit inspection requests or other property-related inquiries directly through the portal’s maintenance or communication sections.

What You Can Access:

Dashboard Overview

• Real-time property performance metrics

• Current occupancy status and rental income

• Recent activity summary and key alerts

• Financial snapshot of your portfolio

Financial Management

• Live financial ledger with income and expense tracking

• Monthly and quarterly owner statements

• Rent roll and payment history

• Tax documents and year-end reports

Property Information

• Detailed property profiles with photos and descriptions

• Current lease agreements and tenant information

• Property maintenance history and upcoming inspections

• Insurance and compliance documentation

Maintenance & Work Orders

• View and track all maintenance requests

• Review work order estimates and approvals

• Access maintenance history and vendor information

• Upload and manage important property documents

Communication Hub

• Direct messaging with your property management team

• Receive important announcements and updates

• Submit owner requests and contributions

• Access shared documents and reports

Q: How do I make owner contributions for unexpected expenses?
A: You can submit electronic contributions directly through the portal using ACH transfer. Navigate to the Payments section and follow the contribution process

Q: When will I receive my year-end tax documents?
A: Tax documents (such as 1099s) are typically available in the portal by January 31st each year and can be downloaded from the Documents section

Q: How can I view information about my tenants?
A: In the Properties section, you can view current tenant information including lease terms, contact details, and payment status while maintaining appropriate privacy protections

Q: Can I see photos of my property?
A: Yes, property photos are available in your property profile, including inspection photos and any maintenance-related images

Maintenance & Work Orders

Q: How do I approve maintenance work?
A: Navigate to the Maintenance section where you can review work orders, view estimates, and approve or decline requests. You can also set automatic approval limits for routine maintenance.

Q: Can I see maintenance history for my property?
A: Yes, complete maintenance history including past work orders, vendor information, and costs are available in your property profile.

Q: How do I submit a maintenance request as an owner?
A: Use the "Submit Request" feature in the portal to report any owner-related maintenance needs or property improvements you'd like to discuss.

Reports & Documents

Q: What types of reports can I generate?
A: You can generate various reports including profit & loss statements, rent rolls, vacancy reports, maintenance summaries, and year-end financial summaries.

Q: How do I access important documents like leases and insurance certificates?
A: All shared documents are available in the Documents/File Manager section, organized by category and property.

Q: Can I customize report date ranges?
A: Yes, most reports allow you to select custom date ranges and filter by specific properties if you own multiple units.

Technical Support

Q: What should I do if the portal is loading slowly or not working properly?
A: First, try clearing your browser cache and cookies. If problems persist, contact technical support or your property manager for assistance.

Q: Is my information secure in the portal?
A: Yes, the portal uses bank-level security with encrypted data transmission and secure login protocols to protect your sensitive information.

Q: Can I change my password?
A: Yes, you can update your password anytime by going to Account Settings or Profile Settings in the portal.

Need Additional Help?

If you can't find the answer to your question in this FAQ, please don't hesitate to contact your dedicated property manager directly through the portal messaging system or by phone. We're here to ensure you have the best possible experience managing your investment property